Do you ship to my country?
I currently only ship to the UK from this website. If you are from outside the UK and would like to order you can from my Etsy shop named Amy Cole Studio.
When can I keep up to date with new releases and new work?
The best place to find out all the new launches is over on my instagram @amycolestudio or sign up to my mailing list.
How long will my order take?
From ordering it will take 1-4 days to be dispatched, I work hard to make sure most orders are out within 2 days usually.
Standard shipping will take 2-4 days and express shipping will take 1-2 days.
Please note that express shipping will not change the dispatch time. If you need your order ASAP please drop me a message and I will see what I can do.
All orders are sent via Royal Mail
Incase of delays with the postal system your orders may take slightly longer to arrive.
Please contact us immediately if this is the case at firstname.lastname@example.org. It is important you let us know ASAP about changing the address as once it has been dispatched we can no longer change it. If the order has been sent to the wrong address then we can not refund the order or send another one out.
Damaged or lost items
If it has been 14 days from the dispatch date and your order has not arrived please email me at email@example.com so that we can resolve this as soon as possible. If your item arrived damaged from the post pleases email to get your replacement.